Privacy Policy
Elixir Filings handles identity documents, financial records, and business details every working day. This policy sets out exactly what we collect, why we collect it, who we share it with, and the rights you hold over it.
Questions about your data?
Our Grievance Officer handles privacy requests, corrections, and erasure.
Email the Grievance OfficerElixir Filings ("we," "our," "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over it, whenever you use our website, engage our services, or communicate with us.
This policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"). By using our website or services, you agree to the practices described here.
01Scope of This Policy
This policy applies to personal information we collect through:
- ✓Our website, elixirfilings.com, and any sub domains
- ✓Forms, downloads, and lead magnets you submit on our site
- ✓Direct communication with us, by phone, email, or WhatsApp
- ✓Services we provide, including company registration, GST, trademark, and compliance filings
It does not apply to third party websites we may link to, which have their own privacy practices.
02Information We Collect
Information you give us directly
- ✓Name, email address, phone number, and postal address
- ✓PAN, Aadhaar, passport, and other identity documents required for the registration or filing service you engage us for
- ✓Business information, such as company name, registered address, financial statements, and director or partner details
- ✓Payment information processed through our payment gateway partners
- ✓Any information you share with us through inquiry forms, downloads, or direct communication
Information collected automatically
- ✓IP address, browser type, device type, and operating system
- ✓Pages visited, time spent on the site, and referring website
- ✓Cookies and similar tracking technologies, including analytics and advertising tags used to understand site usage and measure campaign performance
03How We Use Your Information
We collect and process your information only for lawful, specific purposes, including to:
- ✓Carry out company incorporation, GST, trademark, and other registration or compliance filings on your behalf
- ✓Provide accounting, tax, and related advisory services
- ✓Verify your identity where required by the government authority we are filing with
- ✓Respond to inquiries and provide customer support
- ✓Meet our own legal, regulatory, and audit obligations
- ✓Send you service updates, filing reminders, and, where you have consented, marketing communications
- ✓Improve our website, services, and user experience through aggregated, non identifying analysis
We do not use your personal information for any purpose beyond what it was collected for, without your knowledge or consent.
04Cookies and Tracking Technologies
Our website uses cookies and similar technologies, including analytics tools, to understand how visitors use our site and to measure the effectiveness of our communications. This may include third party tools such as Google Analytics or Google Tag Manager. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.
05Legal Basis and Your Consent
We process your personal information based on your consent, our need to perform the service you have engaged us for, or our obligation to comply with applicable law. Where processing is based on consent, you may withdraw it at any time by contacting us, without affecting the lawfulness of processing carried out before the withdrawal.
06How We Share Your Information
We do not sell or rent your personal information. We may share it, only as needed, with:
- ✓Government and regulatory authorities, such as the MCA, GST department, Income Tax department, or Trademark Registry, where required to complete your filing or comply with law
- ✓Service providers, such as payment gateways, cloud hosting providers, and analytics tools, who process data on our behalf under confidentiality obligations
- ✓Professional advisors, such as our own auditors, legal counsel, or compliance consultants, where necessary
- ✓Successors, in the event of a merger, acquisition, or sale of business assets, subject to the same privacy commitments described here
We do not share your data with any third party for their own independent marketing purposes.
07International Data Transfer
Elixir Filings has offices in India and the UAE. If your information is transferred outside India as part of delivering our services, we take reasonable steps to ensure it continues to be protected in a manner consistent with this policy and applicable Indian law.
08Data Retention
We retain your personal information only for as long as necessary to provide the service you engaged us for, or as required by applicable law, whichever is longer. For example, financial and compliance records are typically retained for the period mandated under tax and company law, after which they are securely deleted or anonymised.
09Data Security
We implement reasonable security practices and procedures, including encryption, access controls, and secure servers, to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10Your Rights
Under the Digital Personal Data Protection Act, 2023, and other applicable Indian law, you have the right to:
- ✓Access the personal information we hold about you
- ✓Request correction or updating of inaccurate or incomplete information
- ✓Request erasure of your personal information, subject to our legal and regulatory retention obligations
- ✓Withdraw consent for processing, where processing is based on consent
- ✓Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity
- ✓Opt out of marketing communications at any time
- ✓Lodge a grievance with our Grievance Officer, and escalate to the Data Protection Board of India if unresolved
To exercise any of these rights, contact us using the details in section 14.
11Children's Privacy
Our services are intended for individuals who are at least 18 years old or otherwise legally competent to enter into a contract. We do not knowingly collect personal information from minors without the consent of a parent or guardian.
12Grievance Officer
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding this policy or the handling of your personal information.
- Grievance Officer
- [Name and Designation]
- Phone
- +91-8925828037
We aim to acknowledge grievances promptly and resolve them within the timeline prescribed under applicable law.
13Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
14Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, reach out to us:
- Phone
- +91-8925828037
- Offices
- Bengaluru, Chennai, and Dubai
Still have a question about your data?
Talk to the same advisor who handles your filings. No ticket queue, no automated reply.
