Refund Policy
This Refund Policy sets out how Elixir Filings, operated by Elixir Business Solution Private Limited, handles refund requests for services availed through our platform, www.elixirfilings.com. We are committed to client satisfaction, and this policy reflects our fair and transparent approach to refunds.
Ready to request a refund?
Email us with your service name and transaction ID, and we will review it against this policy.
Email supportThis policy applies to all registration, compliance, and advisory services offered by Elixir Filings, including one time engagements and recurring or subscription based services such as monthly GST return filing. Where a term applies differently to subscription based services, this is called out specifically in Section 5.
Elixir Filings may revise this policy from time to time. Material changes will be reflected in the "Last updated" date above. You are encouraged to check this page periodically to stay aware of updates.
01How Service Fees Are Earned
When you engage Elixir Filings and make a payment, our professional fee is earned progressively as work is completed across the milestones of your service engagement, from initial consultation and document collection through to filing and completion. Once a milestone has been completed, the fee for that stage is considered earned and is non-refundable.
02When a Refund Is Applicable
A refund request will be considered in the following situations:
- ✓The service has not commenced and the refund request is made within 7 days of payment
- ✓Elixir Filings is unable to deliver the service due to reasons solely attributable to our organisation
- ✓A duplicate payment has been made in error by the client
- ✓The requested service is not legally feasible, and this was not disclosed at the time of engagement
03When a Refund Is Not Applicable
Refunds will not be issued in the following circumstances:
- ✓The service has been commenced and professional work has been initiated
- ✓Government fees, statutory charges, stamp duty, or third party fees paid on your behalf, these are non-refundable under any circumstance
- ✓Delays or rejections caused by government authorities or portal outages beyond our control
- ✓Delays caused by the client's failure to provide documents or approvals on time
- ✓Change of mind or change in business circumstances after the service has been initiated
- ✓Refund requests raised beyond 30 days of the payment date
04Cancellation Charges
Where a refund is applicable, but the service has been partially initiated, a cancellation fee of 20 percent of the total professional service fee will be deducted, along with any milestone fees already earned. Government charges already paid will also be deducted. The remaining balance will be refunded to you.
No cancellation fee applies if the request is made before work has commenced and within 7 days of payment.
Worked example: If your total professional fee is Rs. 3,999 and you cancel after the consultation and document review milestone (say, Rs. 1,000 already earned) but before filing, the 20 percent cancellation fee (Rs. 800) and the milestone already earned (Rs. 1,000) are deducted. The remaining Rs. 2,199 is refunded, along with any government fee not yet paid on your behalf.
05Subscription and Recurring Services
For services billed on a recurring basis, such as monthly or quarterly GST return filing packages:
- ✓You may cancel future billing cycles at any time by notifying us at least 7 days before your next billing date
- ✓Fees already paid for a billing cycle in which filing work has commenced are non-refundable for that cycle, in line with Section 1
- ✓If you cancel before any work has commenced in a given cycle, that cycle's fee is refunded in full
- ✓No refund is issued for a completed and filed cycle, regardless of whether you continue the subscription afterward
06Items That Are Never Refundable
- ✓Government registration fees, filing fees, and statutory charges
- ✓Stamp duty, court fees, and notary charges
- ✓Fees paid to third party professionals or agencies on your behalf
- ✓GST and other applicable taxes charged on service fees
07How to Request a Refund
To raise a refund request, email us at support@elixirfilings.com with the subject line:
"Refund Request, [Service Name], [Transaction ID]"
Include your registered name, contact number, service availed, date of payment, and reason for the request.
We will acknowledge your request within 2 working days and communicate a decision within 7 working days. Approved refunds will be processed within 10 to 15 working days.
08Refund Method
All approved refunds will be processed in Indian Rupees through the same payment method used at the time of the original transaction, bank transfer, credit or debit card, or UPI. Elixir Filings is not responsible for delays caused by the client's bank or payment gateway.
09If Your Refund Request Is Declined
If your refund request is declined, or you disagree with the amount approved, you may escalate the matter in writing to [Escalation Contact Name and Email], within 15 days of receiving our decision. We will review the escalation and respond within 10 working days. This escalation step does not affect your right to pursue the matter through consumer forums or other legal remedies described in Section 11.
10Chargebacks and Payment Disputes
If you raise a chargeback or payment dispute directly with your bank or card issuer without first contacting us under Section 7, Elixir Filings reserves the right to contest the chargeback with evidence of work performed and to suspend any ongoing service engagement until the dispute is resolved.
11Consumer Rights
This policy is in compliance with the Consumer Protection Act, 2019, and other applicable laws of India. Nothing in this policy limits or restricts any statutory rights available to you as a consumer under Indian law, including your right to approach a consumer forum.
12Force Majeure
Elixir Filings is not liable for delays or failures in service delivery caused by events beyond our reasonable control, including government portal outages, changes in law, natural disasters, or other circumstances that could not reasonably have been anticipated. Refund eligibility in such cases will be assessed in line with Section 2 and 3 above.
13Governing Law and Jurisdiction
This policy is governed by the laws of India. Any dispute arising out of or relating to this policy or a refund request will be subject to the exclusive jurisdiction of the courts at [City, e.g. Chennai].
14Severability
If any provision of this policy is found to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.
—Contact Us
For refund requests or queries, please contact:
- Entity
- Elixir Filings (Elixir Business Solution Private Limited)
- Website
- www.elixirfilings.com
- Phone
- +91-8925828037
- Working hours
- Monday to Saturday, 9:00 AM to 6:00 PM IST
A question about your refund?
We acknowledge requests within 2 working days and decide within 7. Reach the same team that handled your filing.
